SHIPPING & RETURNS

Standard domestic insured shipping is $30 unless otherwise stated at checkout or arranged for a specific order. Orders ship via UPS or FedEx, are fully insured, and require a signature upon delivery.

We do not ship to P.O. Boxes. Once your order is on its way, tracking information will be provided by email.

If tracking shows your package as delivered but you cannot locate it, please contact us promptly so we can assist with the carrier claim process.

Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control. If we are unable to ship within the timeframe originally provided, we will contact you with an updated estimate and available options.

If a shipment is returned to BY CIMELIO because the recipient was unavailable, the address provided was incorrect, delivery was refused, or for another reason outside our control, additional shipping charges may apply before the order is resent.

International shipping is available on a case-by-case basis. Please contact us before ordering so we can confirm shipping options for your destination.

Duties, VAT, customs fees, brokerage fees, and other import charges are the responsibility of the recipient and are not included in the purchase price unless expressly stated otherwise.

Customs processing may cause additional delivery delays.

Because many BY CIMELIO pieces are one-of-a-kind, sized, sourced, or made specifically for the client, all sales are final unless otherwise agreed to in writing before purchase.

Custom designs, special orders, personalized jewelry, altered or sized pieces, and made-to-order items are final sale and are not eligible for return or exchange.

If an item arrives damaged or appears to have a manufacturing defect, please contact us within 7 days of delivery and include photographs of the item and packaging. We will review the issue and determine the appropriate repair, replacement, exchange, or other remedy.

Damage resulting from wear, impact, improper care, misuse, or alteration by another jeweler is not considered a manufacturing defect.

Any approved return or exchange must be unworn, unaltered, and returned with all original packaging and documentation. Please do not ship any item back to BY CIMELIO without prior authorization.

We reserve the right to refuse an exchange or other remedy if an item shows signs of intentional damage, misuse, wear, or unauthorized alteration.